Shipping and Returns
How We Handle Shipping and Returns
Ordering from drakemerchstore.com should feel easy from start to finish, and that includes what happens after you check out. This page covers everything about how we process orders, ship them out, and handle returns if something isn’t quite right. If your question isn’t answered here, email us at contact@drakemerchstore.com and we’ll get back to you quickly.
Order Processing
Once your order comes through, our team gets it moving right away. Orders are typically packed and shipped within 1 to 3 business days, not counting weekends or public holidays.
You’ll get a confirmation email the moment you place your order, and a second email once it actually ships, with tracking info included so you can follow its progress.
During busier periods, like a new collection dropping or a seasonal sale, processing can take a little longer. If you need something by a specific date, ordering early is always the safer bet.
Tracking Your Order
Every order ships with tracking. As soon as it’s dispatched, you’ll get a tracking number by email that you can use to follow your package the whole way.
Tracking info sometimes takes up to 48 hours to start updating after your order ships, so don’t worry if there’s no movement right away. If it’s been more than 5 business days since your shipping email and tracking still hasn’t updated, reach out and we’ll look into it.
Shipping Internationally
We ship to fans wherever they are, whether that’s a Certified Lover Boy hoodie heading to Canada or an OVO tee going out to Europe.
For international orders, customs duties, import taxes, or handling fees may apply depending on your country’s regulations. These costs are separate from what you pay at checkout and fall on the customer to cover. It’s worth checking your local import rules before ordering so there are no surprises.
If a package gets refused at customs or sent back due to an incorrect address or unpaid duties, we’ll reach out to arrange reshipment. Keep in mind additional shipping charges may apply in that case, and the original shipping fee won’t be refunded.
Our Returns Policy
We want you to actually love what you ordered. If something’s off, you can return it within 14 days of delivery as long as it meets our return conditions.
To qualify for a return, the item needs to be unworn, unwashed, with original tags still on, ideally back in its original packaging, and you’ll need to provide your order number as proof of purchase. Items that don’t meet these conditions get sent back to the customer at their own cost.
A few things can’t be returned: anything worn, washed, or missing tags, sale or clearance items, and limited drops unless they arrived damaged or defective. Returns sent in after the 14-day window also won’t be accepted.
How to Start a Return
Returning something is simple. Email contact@drakemerchstore.com with your order number and why you’re returning it, including photos if the item arrived damaged.
Our team typically responds within 1 to 2 business days with approval and next steps. Once approved, pack the item securely with your order number included, and ship it to the return address we provide. We’d recommend using a tracked shipping method since we can’t take responsibility for lost parcels.
Once we receive and check the return, refunds or exchanges are processed within 7 to 10 business days. Return shipping is on the customer unless we made a mistake, in which case we cover it fully.
Refunds and Exchanges
After we inspect your return, we’ll email you to confirm approval. If approved, your refund goes to your original payment method within 7 to 10 business days on our end.
Keep in mind the actual time it takes to show up in your account depends on your bank, usually another 5 to 10 business days after we process it. If it’s taking longer than expected, check with your bank first before reaching back out to us.
Want a different size or color instead of a refund? Just let us know and we’ll swap it out based on availability. If what you want isn’t in stock, we’ll refund you in full instead.
Damaged or Wrong Items
If something arrives damaged, defective, or just not what you ordered, contact us within 48 hours with clear photos. We’ll sort out a replacement or full refund at no extra cost, return shipping included.
Need a Hand
Got a question about your order, a return, or shipping status? Our support team is ready to help.
Email: contact@drakemerchstore.com
Website: drakemerchstore.com
We aim to respond within 1 to 2 business days. Including your order number speeds things up. Thanks for shopping with drakemerchstore.com.